privacy policy
UPDATED FEBRUARY 5, 2024
This Privacy Policy explains how Sarah Heinz House collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at sarahheinzhouse.org.
COLLECTION OF PERSONAL INFORMATION
Information collected directly from you: We may collect personal information directly from you, for example, through a web form, during an online or in-person registration, while making a reservation, while setting up an account with us, when you contact us for support, or at check out. Personal information we collect directly from you may include first name, last name, address, email address and phone number.
Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website.
Our website may also use cookies to personalize your experience and enable certain features, such as keeping track of items you put in your cart. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.
Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information, shopping history, and geographic location.
USE OF PERSONAL INFORMATION
We use information collected directly from you to provide you with our products and services, customer service and support, important updates, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent.
We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and communication efforts.
We may also use information collected from you and information collected from your device to send you abandoned cart reminders if you added items to your shopping cart but did not complete check out.
We use information collected from our advertising partners to market our products and services to you as well as keep you updated with important communications.
DISCLOSURE OF PERSONAL INFORMATION
We may use third-party service providers to assist us with providing and marketing our products and services to you and we may share your information with such third parties for these limited purposes.
​
-
We use Constant Contact for our email marketing and text message communications. For more information about how we may use your information with Constant Contact and the information that may be collected through our email campaigns, see Constant Contact’s Customer Data Notice available at https://www.constantcontact.com/legal/customer-contact-data-notice.
-
We use Wix to provide payments on our website. Their privacy policy can be found at https://www.wix.com/about/privacy.
We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
​
Personal/mobile information will not be shared/sold to third parties for promotional purposes.
EMAIL AND TEXT MESSAGE COMMUNICATIONS
If you wish to unsubscribe from our email campaigns, please click on the Unsubscribe link at the bottom of any marketing email sent from us.
If you wish to stop receiving text messages from us, reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message sent from us. For more information, see our Mobile Messaging Terms and Conditions available below.
YOUR PRIVACY RIGHTS
You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at SHH@sarahheinzhouse.com.
CHANGES TO THE THIS PRIVACY POLICY
We may update this Privacy Policy at any time. Please review it frequently.
CONTACT INFORMATION
If you have any questions about this policy or our privacy practices, please contact us at SHH@sarahheinzhouse.com.
MOBILE MESSAGING TERMS AND CONDITIONS
-
When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include offers, important updates, or other information.
-
You can opt-out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we may send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START” or “JOIN” and we will start sending SMS messages to you again.
-
If you are experiencing any issues, you can reply with the keyword “HELP”. Or you can get help directly from us https://www.sarahheinzhouse.org/contact.
-
Carriers, such as AT&T, are not liable for delayed or undelivered messages.
-
Message and data rates may apply for any messages sent to you from us and to us from you. You should expect to receive 4 messages per month from us.
-
If you have any questions about your text plan or data plan, please contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy above.